Weddings by Mandalay Bay has been rated by local brides and voted The Knot Best of Weddings every year since 2011. Awarded by Las Vegas Bride Magazine: Best Wedding Chapel, Weddings by Water, Best Wedding Resort, and Five Star Awards. With over six unique ceremony locations and award winning catering, Mandalay Bay caters to all of your Las Vegas wedding desires.
Weddings by Mandalay Bay Sentiment Analysis
Positive Aspects
- Coordinator Excellence:
- Multiple coordinators consistently praised by name (Angela, Josephine, Erin, Oscar, Jenna)
- Exceptional attention to detail noted in planning process
- Quick response times to inquiries and concerns
- Ability to handle last-minute changes professionally
- Personal touches (coordinator wearing blue as "something blue")
- Venue Quality:
- Modern, elegant, and sleek chapel design
- Comfortable seating for large groups (100+ capacity)
- Clean and well-maintained facilities
- Good temperature control
- Multiple ceremony location options
- Service Value:
- Competitive pricing compared to traditional weddings
- Flexible payment plans available
- Comprehensive packages offered
- In-suite catering praised for quality
- Efficient ceremony execution
Critical Concerns
- Photography Issues:
- Significant complaints about Cashman Photography's pricing
- Digital files reported as extremely expensive ($845)
- Poor quality photos reported by multiple couples
- Issues with lighting and composition
- High fee ($800) to bring outside photographer
- Wasteful practice of printing all photos but only allowing selection of 12
- Reception/Catering Problems:
- Inconsistent communication between departments
- Vague and unclear pricing for receptions
- Poor response times from catering department
- Some food quality issues reported
- Location confusion for guests due to poor communication
- Specific complaints about dessert quality (churros mentioned)
- Operational Concerns:
- Separate departments for ceremony and reception causing coordination issues
- Inappropriate timing of satisfaction surveys (during ceremony preparation)
- Some issues with musical accompaniment quality
- Reception venues require significant walking through casino
- Hidden costs in various packages
Recommendations for Prospective Couples
- Consider hiring an outside photographer despite the fee
- Request detailed pricing breakdowns for all services
- Confirm all details in writing, especially for reception services
- Book ceremony and reception through same coordinator if possible
- Consider alternative music options if live music is important
- Get specific location details for reception to share with guests
- Research outside catering options if allowed
Bottom Line
Mandalay Bay Wedding Chapel offers a strong ceremony experience with exceptional coordinator service, but shows significant inconsistencies in auxiliary services, particularly photography and reception coordination. The venue operates as a well-oiled machine for ceremonies but struggles with integrated services.
Success factors often depend on:
- Which wedding coordinator is assigned to your event
- Whether you're having both ceremony and reception
- Willingness to pay for outside photography services
- Comfort with casino resort wedding environment
- Clear communication and documentation of all services
While the core wedding experience is consistently praised, couples should carefully consider their needs regarding photography and reception services, and be prepared to be proactive in coordinating between departments if booking both ceremony and reception services.