Just minutes from the famous Las Vegas Strip, our secluded 10 acre venue boasts lush and mature landscaping with outdoor and indoor options for both ceremony and receptions! We proudly feature the grande ballroom with chiffon-draped ceilings, the glamorous champagne pink ladies' room, and our private bridal suite. Our iconic classic car collection for your ceremony entrance will leave your guests talking for years.
The Secret Garden Wedding Venue Sentiment Analysis
Recent Positive Highlights (Past 2 Years)
- Venue Coordinators:
- Cheryl and Kari consistently praised for attentiveness
- Excellent communication throughout planning process
- Personal attention to details
- Quick response to questions and concerns
- All-Inclusive Package Benefits:
- Comprehensive services including food, flowers, DJ, and photography
- High quality of included vendors
- Flexibility in customizing packages
- Excellent value for services provided
- Venue Features:
- Beautiful outdoor spaces with lush landscaping
- One wedding per day policy
- Indoor and outdoor options available
- Excellent lighting and ambiance, especially for evening events
Historical Issues (Past Complaints)
- Previous Management Problems (4+ Years Ago):
- Communication issues after deposits
- Booking conflicts and deposit disputes
- Service delivery inconsistencies
- Staff attitude concerns
- COVID-19 Related Issues:
- Deposit retention during pandemic cancellations
- Limited flexibility with rescheduling
- Communication challenges during closure
Notable Improvements
- Management Changes:
- Significant improvement in customer service under current management
- More consistent communication
- Better organization and attention to detail
- Enhanced vendor coordination
- Service Quality:
- Consistently high marks for food quality
- Improved coordination services
- Better execution of events
- More personalized attention
Current Considerations
- Pricing:
- Premium pricing but includes comprehensive services
- Some confusion about package pricing transparency
- Additional costs for customization
- Booking Process:
- Early booking recommended
- Clear communication about deposits required
- Thorough planning meetings included
Overall Sentiment
The Secret Garden has shown significant improvement in recent years, with overwhelmingly positive reviews under current management. While historical reviews from 4+ years ago show serious concerns, recent feedback (particularly in the last 2 years) consistently praises the venue's service, coordination, and execution. The most notable transformation appears to be in customer service and event coordination, with Cheryl and Kari receiving exceptional praise from recent clients.
Recommendations for Potential Clients
- Book well in advance due to one-wedding-per-day policy
- Review all package details thoroughly during initial consultation
- Consider the "Twilight Package" for evening events, frequently highlighted in reviews
- Discuss any custom requests early in the planning process
- Take advantage of the all-inclusive packages for best value