Couples can take their marriage to new heights with this unique and unforgettable ceremony venue that will have their guests talking for years to come. These private cabins are perfect for proposals, elopements and unforgettable Las Vegas weddings. You can add wedding amenities such as flowers, music, photography, cinematography, and even an Elvis minister to get the party started 550 feet in the air.
The LINQ Hotel Sentiment Analysis
Positive Aspects
- Good location on the strip
- Some staff members provide quality service (particularly noted in the hair styling department)
- Decent views from upgraded suites
Major Complaints
- Room Issues:
- Rooms described as small compared to other hotels
- Cleanliness concerns reported
- Basic amenities missing (including toilet paper)
- Poor quality supplies when provided
- Unpleasant odors (vomit smell reported on patio)
- Booking and Check-in Problems:
- Room reservation mix-ups even with advanced booking (263 days)
- Guests given wrong room types (queen instead of king)
- Forced room changes during stay
- Strict and inconvenient timing for room switches
- Financial Concerns:
- Unexpected additional charges
- High resort and property fees
- Overpriced amenities and services
- Delayed refunds
- Extra charges for early check-in
- Service Issues:
- Management reportedly refusing to speak with guests about concerns
- Rude and unhelpful staff encounters
- Poor quality spa services (particularly makeup application)
- Generic responses to complaints
Special Occasion Concerns
Multiple reviewers noted disappointment during special occasions:
- Wedding weekend experiences compromised by room issues
- Anniversary celebrations marred by billing problems
- Wedding-related services (makeup) falling short of expectations
Management Response Pattern
The hotel's responses to complaints show a concerning pattern:
- Generic, non-specific acknowledgments of issues
- Deflection to corporate for resolution
- Standard template responses without personalized solutions
- Lack of immediate problem resolution
Overall Sentiment
The LINQ Hotel receives predominantly negative reviews, particularly concerning special occasions. While the location is favorable, significant issues with room quality, service, and billing practices overshadow any positives. The hotel appears to struggle with maintaining consistent service standards and providing appropriate responses to guest concerns. Special occasion visitors, in particular, report their experiences being compromised by various issues. The pattern of generic responses to serious complaints suggests systemic problems with customer service resolution.